AIRNET EQUAL CONNECTOR, 20MM OD, 25MM OD, 40MM OD

RETURNS & REFUNDS POLICY

Meterpark Ltd t/a Air Equipment — Consumer & Trade Sales
Version 1, April 2026

Quick Reference

Cooling-Off (Consumer): 14 calendar days from delivery
Return Window (Consumer): 14 days after notifying us
Refund Timeline (Consumer): Within 14 days of receiving return
Faulty Goods (Consumer): 30 days for full refund or replacement
Restocking Fee (Trade/B2B): 25% on cancelled or incorrectly ordered items

1. DEFINITIONS

In this policy, the following terms have the meanings set out below. These definitions apply throughout the entire document and to both Part A (Consumer) and Part B (Business-to-Business) sections.

"We", "Us", "Our" — Meterpark Ltd, a company registered in England and Wales, trading as Air Equipment. Registered address: Station Garage, Station Road, Flitwick, Beds, MK45 1JR. Company registration number: 3407569. VAT number: GB 694 6779 59.

"You", "Your" — The person or entity placing an order with us, whether a Consumer or a Trade Customer, as further defined below.

"Consumer" — An individual who purchases Goods wholly or mainly for personal use, and not for any business, commercial, or trade purpose. Consumer rights under Part A of this policy apply only to this category of customer.

"Trade Customer" / "B2B Customer" — Any sole trader, partnership, limited company, or other legal entity that purchases Goods wholly or mainly for business, commercial, or trade purposes. Part B of this policy applies to this category.

"Goods" — Any air compressor parts, components, accessories, consumables, or related products sold by us, whether stocked or sourced as a Special Order.

"Special Order" / "Non-Stocked Item" — Any item not held as standard stock by us that is sourced, ordered, or manufactured specifically to fulfil a customer's request, including bespoke, custom-made, or specially configured parts.

"Contract" — The agreement between You and Us for the sale and purchase of Goods, formed when we confirm acceptance of your order.

"Working Days" — Monday to Friday, excluding UK public holidays.

2. INTRODUCTION & LEGAL BASIS

This Returns and Refunds Policy applies to all purchases made from Us online, by telephone, or by any other distance selling method. It is written in compliance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs) and the Consumer Rights Act 2015.

This policy covers two distinct categories of customer, each with different rights and obligations. Please refer to the Definitions in Section 1 to identify which category applies to You.

The statutory rights set out in Part A (Sections 3–7) apply to Consumers only. Trade Customers should refer to Part B (Section 8) for the terms that govern their transactions.

Our sales are primarily made to Trade Customers. Where there is any doubt about whether a purchase is a Consumer or Trade transaction, please contact Us before placing Your order.

3. GOVERNING LAW AND JURISDICTION

This policy, and any Contract formed between You and Us, is governed by the laws of England and Wales. Any dispute arising from a purchase shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in Your country of residence provide otherwise.

3.1 UK Sales Only

We sell and deliver Goods to addresses within the United Kingdom only. We do not accept orders for direct delivery outside the UK. If You subsequently export or arrange onward shipment of Goods to a destination outside the UK, You do so entirely at Your own risk and responsibility. We accept no liability whatsoever under any foreign consumer protection legislation, overseas warranty obligations, import regulations, customs duties, or any other legal or regulatory requirements applicable in any territory outside England and Wales.

By placing an order with Us, You confirm that Your delivery address is within the UK and that You are purchasing under the laws of England and Wales. Any additional rights You may have under the law of another jurisdiction do not override or expand the terms of this policy.

If Goods purchased from Us are exported abroad — whether by the original purchaser or any subsequent buyer — all warranty, return, and liability obligations remain governed exclusively by English and Welsh law and the terms of this policy. We will not respond to claims made under foreign law.

PART A — CONSUMER SALES

The following sections apply only to Consumers as defined in Section 1. Trade Customers do not benefit from these rights.

4. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)

Under the Consumer Contracts Regulations 2013, You have the right to cancel Your order without giving any reason.

4.1 When the Cancellation Period Begins

For Goods, Your 14-calendar-day cancellation period begins on the day after You (or someone You nominate) receives the Goods. If Your order is delivered in multiple consignments, the period begins on the day You receive the final item.

4.2 How to Cancel

To exercise Your right to cancel, You must inform Us of Your decision by email before the cancellation period expires. You may do this by:

Email: parts@air-equipment.co.uk

We will send You an acknowledgement of Your cancellation by email without delay.

4.3 Extended Cancellation for Failure to Provide Information

If We fail to provide You with the required pre-contract information at the time of sale, Your cancellation period is extended by up to 12 months from the end of the original 14-day period.

5. RETURNING GOODS AFTER CANCELLATION

5.1 How to Return

Once You have notified Us of Your cancellation, You must return the Goods to Us without undue delay, and in any event within 14 calendar days of the date You informed Us of Your cancellation.

Please return Goods to:
Air Equipment, Station Garage, Station Road, Flitwick, MK45 1JR

5.2 Cost of Return Postage

- You are responsible for the direct cost of returning the Goods to Us unless they are faulty or not as described.
- We recommend using a tracked and insured service, as You remain responsible for the Goods until received by Us.

5.3 Condition of Returned Goods

To qualify for a full refund, returned Goods must be:

- In their original, uninstalled condition.
- Returned in their original packaging, which must be intact, undamaged, and suitable for resale. Goods returned in damaged, defaced, or missing packaging may be subject to a deduction.
- Complete with all original labels, documentation, accessories, and fixings.
- Free from signs of use, fitting, modification, or installation.
- Supplied with any tamper-evident seal, security paint marking, or anti-tamper device fully intact and undamaged. Goods returned with a broken or interfered-with seal or marking cannot be accepted as a return and will be treated as used goods.

Handling beyond what is necessary to inspect the Goods (for example fitting, installing, or testing parts beyond basic inspection) may result in a deduction from Your refund to reflect any diminished value. This deduction will not exceed the original purchase price.

6. REFUNDS (CONSUMER)

6.1 Refund Amount

The full price paid for the Goods.

6.2 Refund Timeline and Cleared Funds

We will process Your refund within 14 calendar days of the day We receive the Goods back from You, or the day You provide evidence of postage, whichever is earlier.

Before issuing a refund, We reserve the right to verify that the original payment has been received in full, has cleared, and is not subject to any outstanding chargeback, payment dispute, reversal, or cancellation by Your payment provider. We will not issue a refund in respect of a payment that has not yet cleared or that is under dispute.

Important: If You cancel or dispute a payment with Your bank or card provider before or during the returns process, this may delay or prevent the processing of Your refund. We reserve the right to withhold a refund until any payment dispute is fully resolved and cleared funds are confirmed in Our account.

6.3 Refund Method

Refunds are issued via the same payment method used for the original order, at no charge to You.

7. EXCLUSIONS — GOODS THAT CANNOT BE RETURNED (CONSUMER)

Under Regulation 28 of the CCRs, and in accordance with the nature of Our products, the right to cancel does not apply to the following categories of Goods:

- Special Orders — Goods custom-made, bespoke, or specially ordered to Your specification (e.g., seals cut to size, hoses cut to length, custom-machined parts). See also Section 7.1 below.
- Installed Goods — Goods that have been irreversibly installed and cannot be removed without damage.
- Hygiene and safety-sealed Goods — Goods that cannot be returned for hygiene or safety reasons once the manufacturer's seal has been broken (e.g., compressed air filter media, lubricants, o-ring kits once unwrapped).
- Electrical and electronic components — Any electrical or electronic part (including but not limited to pressure switches, solenoid valves, control boards, sensors, and motors) that has been removed from its original anti-static, sealed, or tamper-evident packaging, or that has been connected, powered, or fitted in any way. See Section 7.2 for further detail.
- Goods with broken tamper-evident seals — Any item supplied with a tamper-evident seal, security paint mark, or anti-tamper device where that seal or marking has been broken, removed, or shows signs of interference.
- Consumables — Filter elements, desiccant, lubricant oils, grease, thread sealants, and similar consumable items once the original packaging has been opened.

Where any exclusion applies, We will clearly inform You before or at the point of purchase.

7.1 Special Orders and Manufacturer's Returns Policy (Consumer)

Where Goods are sourced as a Special Order specifically for You, those Goods are non-returnable under Your statutory cancellation rights. In addition, any return or remedy available to You in respect of a Special Order that is faulty or not as described may be subject to the manufacturer's or supplier's own returns policy, including any handling fees, restocking charges, time limits, or conditions of return imposed by that manufacturer or supplier. We will inform You of any such restrictions before or at the point of placing a Special Order.

7.2 Electrical and Electronic Components — Special Provisions (Consumer)

Electrical and electronic components present a particular risk of concealed damage. It is not always possible to determine from external inspection alone whether a component has been fitted, powered, or damaged during installation. For this reason, the following conditions apply to all electrical and electronic parts:

- Once an electrical or electronic component has been removed from its original sealed or anti-static packaging, it cannot be returned unless it is demonstrably faulty at the time of delivery.
- We cannot accept a return of any electrical or electronic component that has been connected to a power supply, installed into equipment, or exposed to any electrical circuit, even briefly.
- Where a fault is alleged in an electrical or electronic component, We reserve the right to require independent testing by a qualified technician before accepting a return or issuing a refund. The cost of such testing may be borne by the customer if the component is found to be functioning correctly or if damage is found to have been caused after delivery.
- Any damage caused by incorrect installation, incompatible wiring, voltage irregularities, electrostatic discharge, short circuits, or interference from other components will void any return or warranty claim.

7.3 Faulty, Damaged, or Incorrectly Described Goods (Consumer)

In addition to Your cancellation rights, the Consumer Rights Act 2015 gives You additional protections if Goods are faulty, not fit for purpose, or not as described.

Within 30 Days of Delivery — You are entitled to a full refund. You may also request a repair or replacement if You prefer. We will cover all return postage costs.

Between 30 Days and 6 Months — We are entitled to attempt one repair or replacement before offering a refund. If repair or replacement fails, You are entitled to a full or partial refund.

After 6 Months — The burden of proof shifts to You to demonstrate the fault was present at the time of delivery. Each case will be assessed on its merits.

Wear and tear, damage from incorrect installation, use of incompatible equipment, or failure to follow manufacturer guidelines are not covered by statutory faulty goods rights.

PART B — BUSINESS-TO-BUSINESS (TRADE) SALES

The following terms apply to all purchases made by Trade Customers as defined in Section 1. Consumer protections in Part A do not apply.

8. BUSINESS-TO-BUSINESS (TRADE) RETURNS POLICY

8.1 No Statutory Cooling-Off Period

The Consumer Contracts Regulations 2013 do not apply to business-to-business transactions. Trade Customers do not have a statutory right to cancel an order or return Goods simply because they have changed their mind or no longer require the item. All sales to Trade Customers are made subject to these B2B terms.

Important: The 14-day cooling-off period, mandatory refund rights, and other consumer protections set out in Part A do not apply to Trade Customers.

8.2 Restocking Fee for Cancelled or Incorrectly Ordered Items

Where We agree, at Our sole discretion, to accept a return from a Trade Customer for Goods that were ordered in error, cancelled after despatch, or are no longer required, a restocking fee of 25% of the net invoice value of the Goods will be applied.

The restocking fee covers the costs of inspection, re-labelling, re-packaging, re-stocking, and administration associated with processing the return.

Conditions for Acceptance of a B2B Return
We will only consider accepting a return from a Trade Customer where all of the following conditions are met:

- The return request is made within 30 days of the invoice date.
- The Goods are in their original, uninstalled, and resaleable condition.
- All original packaging is intact, undamaged, and in a condition suitable for resale. Goods returned in damaged or defaced packaging may be refused or subject to a higher deduction.
- All original labels, documentation, accessories, and fixings are included.
- Any tamper-evident seal, security paint marking, or anti-tamper device is fully intact and undamaged.
- The Goods have not been modified, adapted, connected, powered, or used in any way.
- A valid invoice or order reference number is provided.
- Prior written authorisation has been obtained from Us before the Goods are returned — please contact Us before sending anything back.

We reserve the right to refuse any return that does not meet all of the above conditions, or where the Goods are specialist, custom, or non-standard items — see Sections 8.7 and 8.9.

8.3 How to Request a Return (B2B)

Before returning any Goods, Trade Customers must contact Us in advance to obtain written authorisation. Goods sent back without prior authorisation may be refused and returned to the sender at their cost.

To request a return, please contact Us:

Email: parts@air-equipment.co.uk
Include: Your company name, invoice number, part number(s), quantity, and reason for return

We will acknowledge Your request within 2 Working Days and confirm whether the return is authorised. If authorised, We will confirm the returns address and any further instructions. Please ensure Our written authorisation is received before despatching any Goods.

8.4 Calculation and Application of the Restocking Fee

The 25% restocking fee is calculated on the net (ex-VAT) invoice value of the returned Goods and will be deducted from any credit note or refund issued.

Example:
Net value of returned goods: £200.00
Restocking fee (25% of net value): -£50.00
Credit note / refund issued: £150.00

Credits will normally be issued as a credit note against the trade account rather than a cash refund, unless otherwise agreed in writing.

8.5 Return Postage and Risk

The Trade Customer is responsible for all costs associated with returning Goods to Us. Goods remain at the Trade Customer's risk during transit until signed receipt by Us is confirmed. We strongly recommend using a tracked and fully insured courier service. We accept no liability for Goods lost or damaged in transit on return.

8.6 Refunds and Cleared Funds (B2B)

Where a cash refund is agreed (rather than a credit note), We reserve the right to verify that the original payment has been received in full, has cleared, and is not subject to any outstanding chargeback, payment dispute, reversal, or cancellation before processing the refund. We will not issue a refund in respect of a payment that has not yet cleared or that is under dispute.

If a Trade Customer cancels or disputes a payment with their bank, card provider, or finance company before or during the returns process, this may delay or prevent the processing of any refund or credit. We reserve the right to withhold a refund or credit note until cleared funds are confirmed in Our account and any payment dispute is fully resolved.

8.7 Faulty or Incorrectly Supplied Goods (B2B)

Where Goods supplied to a Trade Customer are genuinely defective, not as described on Our order confirmation, or incorrectly picked and despatched by Us, the restocking fee will not apply and We will cover return postage costs.

Trade Customers must notify Us of any fault, discrepancy, or damage within:

- 3 Working Days of delivery for visible damage or incorrect Goods.
- 14 days of delivery for latent defects that could not reasonably have been identified on delivery.

Failure to notify Us within these timeframes may affect Your right to a remedy. We reserve the right to inspect returned Goods before confirming liability. Our liability in respect of defective Goods is limited to replacement, issue of a credit note, or a refund of the purchase price — at Our discretion.

Our liability to Trade Customers for defective Goods does not extend to consequential loss, loss of profit, downtime costs, or any other indirect or special losses, except where such exclusion is prohibited by law.

8.8 Non-Returnable Items (B2B)

The following categories of Goods cannot be returned by Trade Customers under any circumstances, except where they are faulty or incorrectly supplied by Us:

- Special Orders — Goods specially ordered, custom-manufactured, or bespoke (e.g., non-standard seals, machined components, hoses cut to a specific length). See also Section 8.9 regarding manufacturer's returns policies.
- Parts obtained specifically for a customer order that are not held as standard stock.
- Electrical and electronic components — Any electrical or electronic part (including pressure switches, solenoid valves, control boards, sensors, and motors) once removed from original anti-static or sealed packaging, or once connected, powered, or fitted in any way. See Section 8.8.1 below.
- Goods with broken tamper-evident seals — Any item where a tamper-evident seal, security paint mark, or anti-tamper device has been broken, removed, or shows signs of interference.
- Consumables — Filter elements, desiccant, lubricant oils, grease, thread sealants, and similar consumables once the original packaging has been opened.
- Any item that has been installed, modified, adapted, or used in any way.

We will clearly identify non-returnable items at or before the point of sale. If You are unsure whether an item is returnable before ordering, please contact Us.

8.8.1 Electrical and Electronic Components — Special Provisions (B2B)

Electrical and electronic components can sustain damage during or after installation that is not visible on external inspection. A component may appear undamaged but have been rendered faulty through incorrect fitting, incompatible wiring, voltage irregularities, electrostatic discharge, short circuits, or interference from other parts of a system. Unless a component is independently tested and verified as defective before fitting, it is not possible to determine whether a fault was present at delivery or was introduced during installation.

For this reason, the following conditions apply to all electrical and electronic parts for Trade Customers:

- We cannot accept a return of any electrical or electronic component that has been removed from its original packaging and connected, powered, or installed — regardless of the reason given for return.
- Where a fault is alleged in an electrical or electronic component, We reserve the right to require independent testing by a suitably qualified technician prior to accepting a return. The cost of testing is borne by the Trade Customer unless the component is confirmed as faulty at delivery.
- Any damage attributable to installation, wiring, power supply irregularity, electrostatic discharge, or system incompatibility will not be accepted as a warranty or return claim.
- Where a component is returned and found upon inspection or testing to be functioning correctly, the component will be returned to the Trade Customer and a handling and testing charge may be applied.

Trade Customers are strongly advised to test and verify electrical and electronic components before installation. Once fitted, We cannot accept liability for faults that cannot be confirmed as pre-existing at the time of delivery.

8.9 Special Orders and Manufacturer's Returns Policy (B2B)

Where Goods are sourced as a Special Order, the standard 25% restocking fee represents the minimum charge applicable. In addition, any return of a Special Order is subject to the manufacturer's or supplier's own returns policy, including:

- Any handling fees or restocking charges levied by the manufacturer or supplier (which will be passed on in full to the Trade Customer).
- Any time limits imposed by the manufacturer or supplier for accepting returns.
- Any conditions regarding packaging, condition, or documentation required by the manufacturer or supplier.
- Any refusal by the manufacturer or supplier to accept a return for a non-standard or custom item.

Where a manufacturer or supplier imposes charges that exceed Our standard 25% restocking fee, those additional costs will be passed on to the Trade Customer in full. We will notify the Trade Customer of any such charges at the earliest opportunity.

Trade Customers should be aware that for Special Orders, charges may exceed the standard 25% restocking fee — up to and including the full invoice value of the Goods — where the manufacturer or supplier is unable or unwilling to accept a return.

8.10 Credit Notes and Account Terms

Where a credit note is issued following a trade return, it will be applied to the Trade Customer's account and may be offset against future invoices. Credit notes are valid for 12 months from the date of issue and are non-transferable. Cash refunds in lieu of a credit note are at Our discretion.

8.11 Disputes

Any dispute arising from a trade return that cannot be resolved informally should be referred in writing to Our Parts Manager. We will respond within 5 Working Days. If the dispute cannot be resolved, it shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8.12 Identification as a Trade Customer

By placing an order using a trade account, purchase order, or company details, You confirm that You are purchasing for business purposes and that the Consumer Contracts Regulations 2013 do not apply to that transaction. If You are unsure whether Your purchase is a Consumer or Trade transaction, please contact Us before placing the order.

8.13 Our Rights When Purchasing Special Orders From Suppliers

Where We source a Special Order or non-stocked item from a supplier specifically to fulfil a Trade Customer's order, We operate under the following framework, which reflects Our own legal position as a business buyer.

Our Statutory Position as a Business Buyer

When We purchase Goods from a supplier in a B2B capacity, the Consumer Contracts Regulations 2013 do not apply to Us. However, Our suppliers remain bound by the implied terms of the Sale of Goods Act 1979 (as amended) and the Supply of Goods and Services Act 1982. Goods supplied to Us must be of satisfactory quality, fit for purpose (including any specific purpose We communicated to the supplier), and as described. Where a supplier's Goods fail on any of these grounds, We retain the right to reject them and seek a full refund, replacement, or damages — regardless of any non-returnable clause in the supplier's terms, provided that clause does not satisfy the reasonableness test under the Unfair Contract Terms Act 1977 (UCTA).

Specification Risk and Liability

Where We provide a specification to a supplier and the supplier manufactures or sources Goods to that specification correctly, the risk that the Goods do not perform as intended rests with Us — and by extension, with the Trade Customer who provided or approved the specification. We will always seek written sign-off from the Trade Customer before placing a Special Order on their behalf.

We require Trade Customers to provide or sign off a written specification before We commit to a Special Order. This protects both parties and provides a clear record in the event of a dispute.

Supplier Exclusion Clauses

Many suppliers include terms stating that Special Orders are non-returnable. Such clauses are generally enforceable in B2B contracts. However, under UCTA 1977, a supplier cannot rely on an exclusion clause to avoid liability for their own negligence, fundamental breach of contract, or any term that fails the UCTA reasonableness test. Where a supplier refuses to accept a return for Goods that are genuinely defective or not as described, We will pursue Our legal remedies.

Passing Costs to Trade Customers on Cancellation

Where We purchase a Special Order specifically for a named Trade Customer and the Goods are correctly supplied to the agreed specification, any subsequent cancellation or change of mind does not entitle that Trade Customer to a refund or credit from Us. The 25% restocking fee applies as a minimum. Where We have incurred irrecoverable costs from Our supplier (e.g., manufacture has commenced or the item is non-returnable), We reserve the right to pass those costs in full to the Trade Customer, which may exceed the 25% restocking fee.

Trade Customers cancelling a Special Order after We have committed to Our supplier may be charged up to the full invoice value of the Goods, plus any additional costs imposed by the supplier.

Notification and Documentation

To protect Our position when sourcing Special Orders, We maintain written purchase orders with the supplier, written specification sign-off from the Trade Customer, records of pre-order communications, and delivery and inspection records at goods-in. Trade Customers are encouraged to retain copies of all order confirmations and specifications. Documentation will be the primary basis on which any dispute over a Special Order is assessed.

9. HOW TO CONTACT US

Company: Meterpark Ltd t/a Air Equipment
Returns Email: parts@air-equipment.co.uk
Telephone: 01525 723700
Business Hours: Monday–Friday, 8am–5pm